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If you have any questions about getting a TicTacWebsites website, or websites in general, check to see if you can find answers here. These are the most common questions and concerns our members have had before buying a TicTacWebsites website.
Q. Can I use my own domain name?
A. When you sign up for your free trial, you get to choose your own site name on the TicTacWebsites domain (e.g. www.mysite.TicTacWebsites.com ). As soon as you pay for your website, you can drop the Tic Tac Websites domain and use any domain name you can register online (e.g. www.nameadogy.com).
Q. What different feature bundles do you offer?
A. Every Tic Tac Websites website comes complete with virtually every feature Tic Tac Websites offers. That includes free, automatic upgrades as new features become available. You never have to decide in advance which features you might use, and which ones you probably won't. They are all built into your website. You just turn them on or off with the click of a mouse.
Q. Do people have to know it's a TicTacWebsites website?
A. Not if you don't want them to. Tic Tac Websites is a great builder, we're proud of our work, and our customers are satisfied members. But it's your website, so if you don't want people to know where you got it, you simply have to turn off the “Powered by Tic Tac Websites” button on the bottom of your site with a simple click of your mouse. It's completely up to you.
Q. Can I make it look like a real website?
A. Of course – it is a real website! You can do everything with your Tic Tac Websites website that you could do with a custom-designed website you'd paid thousands of dollars for. Some might even say more – with Tic Tac Websites you can make all your updates and changes yourself . The templates and layouts can all be changed and adapted to meet your needs. You can change the colors, the backgrounds, use your own photos, customize with your own company logo, etc.
Q. What kind of support can I get?
A. When you first sign up for a Free 10-Day Trial you can get support in 5 ways:
- 24/7 online documentation including answers to every question our support team has ever been asked
- 121 pictorial help guides
- Email support
- Getting Started" tutorial
- Frequently asked questions
- Knowledge base (350+ articles)
You will always be able to find help when you need it.
Q. I don't know anything about the Internet. Will you explain to me what to do with my website as well as how to build it?
A. Successful online marketing takes a little time to learn but you can start by our guides and tips Click Here You will also be able to take advantage of the many offers we've arranged with industry partners – including advertising credits with Shopping.com and Overture.com – to get the most you can out of your website.
Q. How reliable is your company?
A. Tic Tac Websites a profitable, privately held technology company established in 2004. We have a proven track record, and continually grow by consistently meeting or exceeding our members needs. Click here for more information Why Us.
Q. Will my website crash if it gets popular?
A. No. Unlike the hosting you might get with “free” websites, Tic Tac Websites is equipped to handle as much traffic as you can get.
Your website will be hosted directly on an Internet hub. Our servers and other hosting equipment are all top quality, enterprise class, and regularly serviced and maintained. Every system is backed up, and there are professional technicians standing by to resolve and repair any problems that might arise 24/7. Click here to read more about the reliability of our hosting.
Q. Can I do business online with this website?
A. Yes. Your Tic Tac Websites website was designed specifically with e-commerce in mind. Your site comes with:
- Shopping Cart
- Catalog
- eBay Integration
- PayPal Integration
- And 30+ more features built right into every purchased website.
There are no downloads or upgrades required.
Note: These features are not available while you are in Free Trial mode to avoid the risk of online fraud.
If you want to use your website for business, but you don't want to do it directly online, you can set up your website with a custom order form your customers can print and mail instead.
Q. How much do I have to pay to set up my website?
A. Not a thing. There are no set-up fees to get your Tic Tac Websites website and no software to buy or download. You are only responsible for the low monthly hosting fee to keep your website live on the Web.
Q. Is there a guarantee?
A. Yes. You are protected by our Double Protection Promise.
- Try it free for 10 days to see if you like the website builder. There is no obligation. You don't even have to give us your credit card information.
- You get a 30-Day Money Back Guarantee after you pay for your site. You will be able to build your site and will make sure you like what you get for your money, or you get a full refund of your money back, no questions asked. (Well, we might ask why you're leaving so we can help other members in the future, but you will certainly get your money back.)
Q. Do I need to know HTML or anything else about programming to build my site?
A. No. There is NO PROGRAMMING REQUIRED to build a Tic Tac Websites website. If you can surf the Web and type an email you can build a website. Our first commitment is to keeping these sites user friendly. If you have any questions or problems, you can always find answers, and right from the beginning our friendly Web Coaches will be on hand to walk you through.
Q. Can I start selling as soon as I get my website?
A. As soon as you pay for your website you can open your store. Certain e-commerce features such as the Shopping Cart and Email are not available while your website is on Free Trial to avoid the risk of online fraud, but you wouldn't want your customers to see your site while you're building it anyway. As soon as you activate your site, you can launch your online store and start to sell online.
Q. Do I have to download any software to make this work?
A. No, there are no downloads required. Everything you need to build your site is available when you log into the web builder online.
Q. Can I use my own photos?
A. Absolutely! You can personalize your website with your own photos, logos, or any other images you want. And when you don't have the perfect photo at hand, you can use any of the 2000+ images in the Tic Tac Websites image banks licensed for our members' website use.
Q. How much does it cost to edit my website?
A. Nothing. Unlike some website builders, there are no charges to log in or edit your website , and no limits to the number of times you do it.
Q. What are the transaction fees when I make a sale?
A. None. We understand that you've worked hard on your business, and we believe that your profits are entirely yours. Unlike some website companies who implement transaction fees or other charges when you make a sale, we leave your business up to you.
Q. Is there a limit to how many pages I can get?
A. Yes and no. Your trial Tic Tac Websites website starts with 5 pages, and can be expanded to 500 pages when you activate your site. Since the average website is under 10 pages, this is plenty. If you ever need more you can supersize your site at any time.
Q. What kind of features do I get with my website?
A. Your Tic Tac Websites website comes with 30+ sophisticated features just like the ones you'd find on a professionally designed site. You will get all the tools you need to set up anything from a full, e-commerce site you can use to run your business online, down to a small personal website for sharing photos with family and friends.
Some of the features include:
- Photo Album
- Custom Domain Name
- Business Emails
- Catalog
- Integrated Shopping Cart
- Security Certificates
- Reliable Hosting
- Integrated with eBay
- Integrated with PayPal
- Multimedia
- Custom Feedback Form
- Contact Us
- Recommend Site
- Message Board
- Mailing List/Newsletter
- FAQ/Questions and Answers Page
- Autoresponder Page
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Q. How long am I locked in for?
A. You're not. You don't have to be locked in for five years, or even one. You can decide month-by-month if your website is working for you. That way, if you decide to leave, you'll never find yourself out-of-pocket for the last six months of a deal.
Q. Will I like my website?
A. We're pretty sure you'll love it! Click here to see what other members have said about their Tic Tac Websites websites.
Q. Do I have to give you my credit card information right away?
A. No. Your free trial is just that – a free trial. There is no obligation to buy, and no risk of “accidentally” paying for your website for two weeks when you forgot to cancel it because we don't use reverse billing.
Q. Can I use HTML and JavaScript?
A. There are three different text editors built into your website. Two of them are enabled to allow flexibility for more advanced users familiar with languages including HTML and JavaScript. Your site can be as simple or as advanced as you'd like.
Q. Can I use Flash on my site?
A. Yes. Your site can accommodate any number of multimedia files including music, video, and Flash. It's quick and easy to upload the files you want into place.
Q. How long does it take before my website is live on the Internet?
A. Immediately. As soon as you've finished signing up for your trial, your website is immediately live on the Internet where it can be viewed by all your friends, family, and customers.
Q. How long does it take for my website to show up on search engines?
A. It varies from search engine to search engine, but usually it ranges from 3 weeks to 3 months. With your website you get automatic search engine submission. Tip: Write an article related to your website and submit it to article directories
Q. Do I get an email account with my website?
A. You get 5 email accounts with your website, and you can get more if you need them. That means you can set up a different account for different members of your family or your staff, or set up “department” accounts like sales@ or reservations@ to make your company look larger than it is.
Q. Will I be billed if I cancel my website?
A. Your 10-day free trial is absolutely free. We don't even ask for a credit card to start it up. If you don't pay for your site during the first 10 days, you pay absolutely nothing.
Q. Can I use meta tags and optimize my website for search engines?
A. Yes. We've made it super easy for people new to the Internet to use all the same tricks as more experienced users. You can set up Meta tags and SEO features with programming language OR by simply typing them into the indicated boxes.
Q. How much does it cost to add a shopping cart to my site?
A. NO ADDITIONAL COST! The shopping cart is integrated into the web builder, along with 32+ other sophisticated features such as newsletters, autoresponders, and custom feedback forms. Click here to see more details in the complete feature list.
Q. Can someone build my site for me? Or at least get me started?
A. Yes. You have a few options if you need help getting started. We have a full-time team of enthusiastic Web coaches standing by to help you get the perfect website for your business or personal needs.
If you decide you need a bit more help with your site, you can hire one of our designers to build a site for you from as little as $399.
Q. Will my website look like I built it?
A. Your website will look completely professional. You have over 1400 professionally designed templates to choose from, including some special series templates designed by invited special guests. You will have access to guidelines, formats, layouts, tools, and expert advice to help you build a flawless website. If you still need a bit help to get started, you can hire the Tic Tac Websites design team to build your first five pages for you to set you on your way.
Q: How do I change my credit card information?
A: You can easily change your credit card information directly through your Tic Tac Websites website. Simply log into your site, then go to the “Tools” section. Under “Account Info” you will find the “Account Manager” button. In the account manager section you can easily edit your contact information and/or credit card information. Just remember to click “Save” when you're done!
Q. How do I change my contact information?
A. See the answer for changing credit card information above.
Q. How do I cancel my website?
A. We hope you won't want to! If, however, you DO decide to cancel your website, you can do so through the “Account Manager” located under “Tools” when you log into your website. Simply click on “Cancel Website” to read how to “Cancel Service.” Just be sure to select the option that best applies to you BEFORE you click the “Cancel Service” button.
If you have a question about the billing of your website that hasn't been answered here, please log into your website or go to the Tic Tac Websites Home Page to contact support.
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